FAQ

A) General info (13)

Sure! Contact us to schedule a virtual tour!

Category: A) General info

No, you do not. All of the materials are provided in the course. If you are taking a course with instructor evaluation, then we suggest you download audio recording software, if you don’t have it already. In addition, you will need computer-compatible headphones and a microphone for your recordings.

Category: A) General info

Our courses, tests, training guides, and Skype lessons can assist any healthcare provider that needs to:

– assess the skills of current interpreters or screen new applicants

– prepare their staff interpreters for certification exams

-train their contract interpreters without incurring IRS penalties

For more information, click here!

Category: A) General info

Our courses, tests, training guides, and Skype lessons can assist any language agency that needs to:

– assess the skills of current interpreters or screen new applicants

– prepare their staff interpreters for certification exams

-train their contract interpreters without incurring IRS penalties

 

For more information, click here!

Category: A) General info

You can can contact us through our website with any questions you may have. We are open Monday through Friday from 9:00 a.m. to 5 p.m. (EST). If we receive your inquiry after business hours, we will respond to you promptly the next business day.

Category: A) General info

As a way of avoiding any complication or confusion, we do not enroll students in more than one course at a time. Students who pay for more than one course must complete one course at a time before they are enrolled in others.

Category: A) General info

Interpreter Education Online is not a certifying body. However, our courses prepare students for certification tests. For more information on how to get certified, please visit our Becoming a certified interpreter page.

Category: A) General info

Yes, ASL interpreters can take our single-topic courses without instructor evaluation, on a self assessment basis, and earn RID CEUs.

Please click here for more information.

Category: A) General info

Yes. We understand emergencies happen that can force students to take some time off from their coursework. As a result, Interpreter Education Online has a policy that entitles students to an extension of their course access. Extension times vary by course:

Preparatory Course for the Court Certification Exam: 4 weeks
Basic 3-Unit Course: 2 weeks
Single Topic Unit: 1 week
12 week Preparatory Course for the CCHI/NBCMI Exam: 2 weeks
24 week Healthcare Interpreter Training Program: 4 weeks

If the student wishes to continue with their course after they used their free extension, they may purchase additional access to the course at the rate of 25% of the prorated tuition. The student will then be granted an additional month of access to their course.

Category: A) General info

If you purchase a course with instructor evaluation, you must have audio-recording software or the ability to download it. In addition, you must have headphones, a microphone, and know how to zip and unzip files. Some courses and tests also require you to have Skype.

Category: A) General info

A student receives their certificate of completion after they have completed all of the required assignments for the course. Certificates of completion are emailed in digital form. They can be mailed to you upon request.

Category: A) General info

It’s not easy to find the right option, especially if you’re preparing for a complex certification exam and need to select the best possible training out there. As practicing interpreters, we know exactly how hard it is to allocate time for classroom training, which requires commute. But apart from the obvious perks of online education, there’s a more scientific proof of online training benefits, too.

According to the 93-page research report from the U.S. Department of Education, students in online training perform better than those receiving onsite instructions. For 12 years researchers studied online and classroom performance for the same continuing education courses, for topics ranging from healthcare to the military. On average, online students would rank in the 59th percentile in tested performance, with classroom students scoring in the 50th percentile. That’s a significant difference for a court or medical interpreter certification test.

You can view more pros and cons of each arrangement to see which option suits you best here.

Category: A) General info

Yes, you may contact us here.

Category: A) General info

B) Signing up (1)

Easy! Simply go to our Programs menu and select Training Courses. Then choose which type of course you want. After completing the payment process, you will be asked to register for the course by providing us with some information. You will then receive an email with instructions on how to begin your course.

**Please note that payments and registrations are processed during business hours. If you pay and register for a course after business hours, you will receive an email the following business day.

Category: B) Signing up

C) Payment (4)

We accept PayPal, credit cards, debit cards, money orders, cashier’s checks, and personal checks.

If paying by check or money order, please mail your payment, made payable to Interpreter Education Online, LLC, to the following address:

Interpreter Education Online
3137 Caniff St.
Hamtramck, MI 48212

Category: C) Payment

At this time we do not offer financial aid. However, for courses that are $1,500 or more, you’ll have the option of paying it in two installments. We also provide group discounts.

In addition, when paying for your purchase with PayPal, you’ll have the option to pay with PayPal Credit (formerly Bill Me Later). PayPal Credit is a line of credit from PayPal that gives you the flexibility to pay for your purchase now, or pay over time.  For more information on PayPal Credit, please click here.

*Please be advised that Interpreter Education Online is not affiliated with PayPal or Paypal Credit. When using Paypal services, you are subject to Paypal’s terms and conditions.

Category: C) Payment

Refunds are issued up to 48 hours after payment has been made. Otherwise, your payment will be processed and no refund will be made after that. Courses may not be transferred to another party. No exceptions.

Category: C) Payment

You may start the same day that you pay (might depend on our business hours).

Category: C) Payment

D) Curriculum (7)

Yes, you can. However, there is an additional charge of $40.00 per glossary and $89.99 per interpretation assignment.

Category: D) Curriculum

Both! Exercises in the initial and final assessment tests are recorded in real time. Other exercises will require you to record your interpretation performance and submit it for evaluation.

Category: D) Curriculum

All our legal interpretation instructors are federal and/or state certified interpreters. Our medical interpretation instructors are all certified as well, either through CCHI and/or NBCMI. In addition to extensive backgrounds in interpretation, all our instructors also have considerable experience in interpreter training.

Category: D) Curriculum

Various educational packages provide students with the opportunity to choose the best training option to fit their learning needs.

Some may want to work independently, using our materials without constrains of strict academic curriculum and the requirement to submit their homework in a timely manner. Other students, in addition to accessing the course materials, want to receive an objective evaluation of their interpretation performance at the beginning and at the end of the program.

The majority of students, however, prefer to study under the guidance of instructors. As a result, our packages offer various assignment workloads, so students can balance their time, budget, and educational needs.

Category: D) Curriculum

Currently, they are available in Albanian, Arabic, Cantonese, French, Haitian Creole, Hmong, German, Korean, Mandarin, Polish, Portuguese, Russian, Spanish, and Vietnamese. If you do not see your language among these, we can translate the course after you purchase it. Please keep in mind that translation can take up to two weeks.

Category: D) Curriculum

They were developed by a multidisciplinary team of language, legal and medical professionals. This team consists of experienced  interpreters with federal, state, and medical interpreter certification credentials. In addition, all members of our development team have extensive pedagogical and academic backgrounds that helped contribute to the creation of course curricula.

Category: D) Curriculum

Courses consist of the following:

  • Chapters on specific subject matter and interpreter ethics
  • Subject matter and ethics quizzes
  • Ethics videos and assignments
  • Glossaries
  • Interpretation exercises

We also offer virtual tours of our courses via Skype. Contact us to schedule one!

Category: D) Curriculum

F) Continuing education (1)

Since CEU guidelines vary from one certifying organization to another, we suggest you visit our Continuing Education page in order to become familiar with requirements of many organizations. You may also wish to contact your state or national certifying organization to check on their CEU requirements.

H) IEO Plus (1)

IEO Plus is an annual membership program available to individuals, language agencies, and healthcare providers. It provides across the board discounts on IEO products and includes benefits not available to non-members such as free Skype lessons with interpretation instructors, free access to select courses, and much more!

Click here to learn more.

Category: H) IEO Plus