FAQs

Can I be enrolled in more than one course at a time?

As a way of avoiding any complication or confusion, we do not enroll students in more than one course at a time. Students who pay for more than one course must complete one course at a time before they are enrolled in others.

Can I pay for a course now and start at a later time?

You sure can! After paying, just let us know when you would like to be enrolled in your course and we would be more than happy to make that arrangement.

Can I submit more exercises than I’m required to?

Yes, you can. However, there is an additional charge of $40.00 per glossary and $89.99 per interpretation assignment .

Can my course be extended if I need more time?

Yes. We understand emergencies happen that can force students to take some time off from their coursework. As a result, Interpreter Education Online has a policy that entitles students to an extension of their course access. Extension times vary by course. Please see our Terms of Use for more information.

Do I do the interpretation exercises in real time or do I record them?

Both! Exercises in the initial and final assessment tests are recorded in real time. Other exercises will require you to record your interpretation performance and submit it for evaluation.

Do you offer courses for American Sign Language interpreters?

Yes, ASL interpreters can take our single-topic courses without instructor evaluation, on a self assessment basis, and earn RID CEUs.

Please click here for more information.

Do you offer financial aid or payment plans?

At this time we do not offer financial aid. However, for courses that are $1,500 or more, you’ll have the option of paying it in two installments. We also provide group discounts.

In addition, when paying for your purchase with PayPal, you’ll have the option to pay with PayPal Credit (formerly Bill Me Later). PayPal Credit is a line of credit from PayPal that gives you the flexibility to pay for your purchase now, or pay over time.  For more information on PayPal Credit, please click here.

*Please be advised that Interpreter Education Online is not affiliated with PayPal or Paypal Credit. When using Paypal services, you are subject to Paypal’s terms and conditions.

How can your programs help healthcare providers?

Our courses, tests, training guides, and Skype lessons can assist any healthcare provider that needs to:

– assess the skills of current interpreters or screen new applicants

– prepare their staff interpreters for certification exams

-train their contract interpreters without incurring IRS penalties

 

For more information, click here!

How can your programs help language agencies?

Our courses, tests, training guides, and Skype lessons can assist any language agency that needs to:

– assess the skills of current interpreters or screen new applicants

– prepare their staff interpreters for certification exams

-train their contract interpreters without incurring IRS penalties

 

For more information, click here!

How do I sign up for a course?

Easy! Simply go to our Programs menu and select Training Courses. Then choose which type of course you want. After completing the payment process, you will be asked to register for the course by providing us with some information. You will then receive an email with instructions on how to begin your course.

**Please note that payments and registrations are processed during business hours. If you pay and register for a course after business hours, you will receive an email the following business day.

How does your IEO Plus membership program work?

IEO Plus is an annual membership program available to individuals, language agencies, and healthcare providers. It provides across the board discounts on IEO products and includes benefits not available to non-members such as free Skype lessons with interpretation instructors, free access to select courses, and much more!

Click here to learn more.

I need CEUs. How do I know whether to take a course with or without instructor evaluation?

Since CEU guidelines vary from one certifying organization to another, we suggest you visit our Continuing Education page in order to become familiar with requirements of many organizations. You may also wish to contact your state or national certifying organization to check on their CEU requirements.

Is technical support available?

Yes! You may contact us at any time!

Once enrolled in the course, can I contact my instructor?

Of course! You will be provided with your instructor’s e-mail address where you can send him or her any questions or address any concerns. In addition, Skype lessons with instructors are available. In these lessons, students will be able to ask questions and go over exercises in real time with their instructor.

Once I pay, how soon can I start?

You may start the same day that you pay (during business hours only).

What are the minimum technical requirements to take your program?

If you purchase a course with instructor evaluation, you must have audio-recording software or the ability to download it. In addition, you must have headphones, a microphone, and know how to zip and unzip files. Some courses and tests also require you to have Skype.

What languages are your programs available in?

Currently, they are available in Albanian, Arabic, Cantonese, French, Haitian Creole, Hmong, German, Korean, Mandarin, Polish, Portuguese, Russian, Spanish, Vietnamese, and language neutral.

What do the courses consist of?

Courses consist of the following:

  • Chapters on specific subject matter and interpreter ethics
  • Subject matter and ethics quizzes
  • Ethics videos and assignments
  • Glossaries
  • Interpretation exercises

We also offer virtual tours of our courses via Skype. Contact us to schedule one!

 

What is your refund policy?

Refunds are issued up to 48 hours after payment has been made. Otherwise, your payment will be processed and no refund will be made after that. Courses may not be transferred to another party. No exceptions.

What payment options do you offer?

We accept PayPal, credit cards, debit cards, money orders, cashier’s checks, and personal checks.

If paying by check or money order, please mail your payment, made payable to
” Interpreter Education Online, LLC “, to the following address:

Interpreter Education Online
3137 Caniff St.
Hamtramck, MI 48212

When am I awarded a Certificate of Completion?

A student receives their certificate of completion after they have completed all of the required assignments for the course. Certificates of completion are emailed in digital form.

When signing up for a course, do I need to buy any additional materials?

No you do not. All of the materials are provided in the course. If you are taking a course with instructor evaluation, then we suggest you download audio recording software, if you don’t have it already. In addition, you will need computer compatible headphones and a microphone for your recordings.

Where can I obtain more information?

You can can contact us through our website with any questions you may have. We are open Monday through Friday from 9:00 a.m. to 6 p.m. (EST). If we receive your inquiry after business hours, we will respond to you promptly the next business day.

Who are the instructors?

All of our legal interpretation instructors are federal and/or state certified interpreters. Our medical interpretation instructors are all certified as well, either through CCHI and/or NBCMI. In addition to extensive backgrounds in interpretation, all of our instructors also have considerable experience in interpreter training.

Who developed your programs?

They were developed by a multidisciplinary team of language, legal and medical professionals. This team consists of experienced  interpreters with federal, state, and medical interpreter certification credentials. In addition, all members of our development team have extensive pedagogical and academic backgrounds that helped contribute to the creation of course curricula.

Why are some of your courses offered in different packages?

Various educational packages provide students with the opportunity to choose the best training option to fit their learning needs.
 
Some may want to work independently, using our materials without constrains of strict academic curriculum and the requirement to submit their homework in a timely manner. Other students, in addition to accessing the course materials, want to receive an objective evaluation of their interpretation performance at the beginning and at the end of the program.
 
The majority of students, however, prefer to study under the guidance of instructors. As a result, our packages offer various assignment workloads, so students can balance their time, budget, and educational needs.

Why should I use an online program as opposed to one that is on-site?

Training for hours at a language lab under a guidance of an experienced language-specific instructor is invaluable. However, there are very few such courses for a very small number of language pairs available in the U.S. Therefore, for the majority of interpretation students, the on-site option is not useful. Our goal was to develop the next best thing and make it available and accessible for interpreters of many languages at any place and at anytime. Our students are evaluated and guided by experienced certified interpreters and trainers who work with students on one-on-one basis and offer invaluable mentoring.

Will I become certified after taking your courses?

No you will not. Interpreter Education Online is not a certifying body. However, our courses prepare students for certification tests. For more information on how to get certified, please visit our Becoming a certified interpreter page.